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+1 (781) 230-7516
UAE Office
+971 50 892 9360
© 2025 CareConnect Pvt. Ltd. All rights reserved.
Your privacy is critically important to us. This policy outlines how we collect, use, and protect your personal information.
Last Updated: December 10, 2025
CareConnect Pvt. Ltd. ("we," "us," or "our") operates the CareConnect teleradiology platform. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
We collect personal information that you voluntarily provide to us when you:
This may include: name, email address, phone number, job title, organization name, and professional credentials.
As a healthcare platform, we process Protected Health Information in accordance with HIPAA regulations. This includes medical images, patient records, and related diagnostic information. All PHI is encrypted, securely stored, and accessed only by authorized personnel.
When you access our platform, we automatically collect certain information:
We use the information we collect for the following purposes:
We implement industry-standard security measures to protect your information:
Encryption: End-to-end encryption for all data transmission (TLS 1.3+)
Access Controls: Role-based access control (RBAC) and multi-factor authentication
Data Storage: Secure, encrypted databases with regular backups
Auditing: Regular security audits and penetration testing
Monitoring: 24/7 security monitoring and incident response
We do not sell your personal information. We may share your information only in the following circumstances:
Depending on your location, you may have the following rights:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal requirements)
Request a copy of your information in a portable format
Opt-out of marketing communications at any time
Request restriction of processing in certain circumstances
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Healthcare data is retained in accordance with applicable medical record retention requirements.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Significant changes will be communicated via email or prominent notice on our platform.
If you have questions or concerns about this Privacy Policy, please contact us:
Email: support@theelixrlabs.com